Return Policy

At Best Cannabis Shop, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns on most products within 30 days of the delivery date.

• Eligibility: To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
• Non-Returnable Items: Certain items, such as perishable goods (e.g., edibles), health and personal care items, and opened products, cannot be returned for safety and hygiene reasons. Please check product descriptions for any return restrictions.
• Return Process: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, opened products not in their original condition, or items returned after the 30-day window).
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.

Exchanges

If you need to exchange an item for a different product or size, please follow the return process, and once your return is approved, you can place a new order. We do not offer direct exchanges at this time.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue by offering a replacement or refund. Please provide photos of the damaged product and packaging to expedite the process.